Technical Support        BACK

SupportLine

Often network problems can be troubleshot and sometimes resolved remotely without the delay and additional costs associated with a site visit. Telephone support services are available on either a contract, per incident, or per minute basis.

Centralized HelpDesk Services

Does your company require the services of a HelpDesk, but is unable to justify the costs of a 7x24 support staff? TroCor can provide your organization with the services of a centralized HelpDesk on either a contract, per incident, or per minute basis.

7x24 Support System            BACK

TroCor prides itself on offering 7x24 availability with guaranteed 30 minute response and 4 hour time-to-site. Second and third level support personnel are always available through a hot pager system, and TroCor can often configure your hardware to automatically notify the hot pager of problems, often allowing TroCor personnel to respond to, and resolve, late night problems before your users arrive the next morning

Electronic Support         BACK

In the technology field, it is amazing how few support companies exploit the technology to better service their customers needs. TroCor utilizes whatever technology is feasible to maximize the level of response and support and minimize risk and cost. Please contact our marketing department for details. Just a few of the technologies include:

• Remote Call Center

• Web-based support

• Network Monitoring

• Out-of-band Management

• SNMP Alaming

• Virtual Networking (VPN)

• Dial-in Access and Remote Control